BIPHow we work
Understand first. Recommend second. Build last.
Every engagement starts with understanding the business. What happens after that depends on what we find — and how much help you want from BIP to make the changes happen.
BIPPhase one
Understand the business
Clients arrive in slightly different ways. However you start, the aim of this phase is the same: work out what is actually happening before anyone talks about a solution.
Start with the friction
Most businesses begin with the Business Friction Score. It gives both you and BIP an initial view of where the pressure may be sitting.
Already know you want to talk? You can go straight to the consultation instead.
What you get
An initial picture of where the business feels heavier than it should.
Understand the business
We talk through what is happening, what feels difficult, what is working well and what you are trying to achieve.
This is not a sales call. It is about deciding whether there is something worth investigating and whether BIP is the right partner to help.
What you get
A shared understanding of the problem, the context and what needs investigating.
Discover what is really happening
We follow the work rather than relying only on how the process is supposed to work.
That may mean observing workflows, talking to the people doing the job, reviewing systems, following customer journeys, examining admin, handovers, reporting and commercial impact.
We separate evidence from opinion and look for the friction underneath the symptoms.
What you get
A clear evidence-based picture of how the business actually operates.
Findings & priorities
We bring the evidence together and show you what we found, why it matters and what we believe should happen next.
- What is creating friction
- What is costing time or capacity
- What should be tackled first
- What can wait
- What is already working well
- Where change could have the greatest impact
What you get
A prioritised Business Improvement Plan that gives you clarity on what to change and why.
BIPDecision point
You decide what happens next.
Discovery has value in its own right. You can take the findings and improvement plan and implement them internally, use another specialist where appropriate, or ask BIP to help make the changes happen.
BIPPhase two
Build. Implement. Perform.
This phase only happens where you ask BIP to help deliver the improvements. It is the second half of the engagement — not an add-on.
Build.
Build the right solution
Once the priorities are clear, we design or build only what the business actually needs.
- Improving a process
- Changing responsibilities or workflows
- Configuring an existing platform
- Integrating systems
- Introducing automation
- Building a lightweight internal tool
- Developing bespoke software
- Improving a website or customer journey
- Bringing in the right specialist support
What you get
A practical solution designed around the business problem.
Implement.
Implement it into the real business
A good solution only matters if people can actually use it.
BIP helps embed the change into day-to-day operations — including process, ownership, team adoption, training, handovers and refinement.
We do not simply deliver something and disappear.
What you get
A change that becomes part of how the business works, rather than another abandoned initiative.
Perform.
Measure whether it worked
Once the changes have had time to settle, we review the impact.
Where appropriate, you retake the Business Friction Score and we compare the new result against your original baseline.
- What friction has reduced
- What has improved
- What has not changed
- Any new pressure points
- What should happen next
What you get
A measurable before-and-after view of the improvement, with clear next steps.
Worth knowing
How long does it take?
The conversation and Discovery usually run over a couple of weeks, depending on how much of the business we need to look at and how quickly we can get time with the people who do the work. Anything beyond that is agreed with you once we know what the findings actually call for.
BIPThe Business Friction Score
Not sure where the friction sits? Start here.
A short, free assessment that shows where time, money and capacity are most likely being lost inside how your business runs. Your score is a starting point, not a diagnosis.
Free · Around 5 minutes · Instant results
- Free and quick
- No account required. Around five minutes.
- Useful immediately
- An instant score showing where operational friction may be sitting across six areas of the business.
- Revisit your results
- A personal results page you can return to, or share internally with your team.
- Built around real BIP thinking
- Built around the patterns BIP looks for in real business diagnostic work — not a generic business quiz.
- No obligation
- No sales call unless you ask for one.